KHAL as the CX operating system — the Vercel-like platform for connected CX apps, agents, channels, deployment, and governance.
The Khal blog — long-form on agents, infrastructure, and the AI-native customer journey.
Philosophy, the future, and the raw engineering behind the agents.
279 bot contributions, 25 named instances, 616 PRs in 6 months. How we built an agent orchestration framework that started contributing to its own codebase.
A Claude update made my codebase obsolete overnight. The lesson became our development philosophy.