AI-Native CX Platform

Build the CX
your customers deserve

Resolve. Sell. Retain.
The AI-native platform to create agents, integrate apps, and orchestrate data for the entire customer journey.

khal.ai / call-history
Em andamento0
Finalizados277
Tempo médio48s
Resolvidos99%
Data/HoraStatusCanalAgenteScore
16/03, 18:50
Finalizado
VozAriel0.94
16/03, 17:57
Finalizado
VozVal0.91
16/03, 17:53
Finalizado
VozVal0.88
16/03, 17:03
Erro
VozAriel
16/03, 13:27
Erro
VozVal
Trusted by
Hapvida
Nature
ValeCard
NASA
TOTVS
Hapvida
Nature
ValeCard
NASA
TOTVS

Your entire AI-powered CX in one place

Build agents, connect apps, understand data, engage customers. Four layers that speak the same language and orchestrate every critical system in your CX.

01
Build

Agent Builder

Captures your best people’s knowledge and business rules. Build trusted, autonomous agents — not scripted bots.

Agent Rules12 active
IFcustomer.segment = "premium"
THENpriority = high, SLA = 2min
ELSEstandard queue
02
Connect

App Builder

Visual dashboards, deterministic actions, and real-time analytics. One place to operate the entire customer journey.

Customer Journey
Resolution Rate87%
Avg Time0:47
Refund
Escalate
Follow-up
03
Understand

Data Layer

Your most important data, ready for AI. Data agents handle ETL and orchestration so context stays accurate.

Connections
synced
C
CRMSalesforce
live
E
ERPSAP
syncing
C
ChannelsWhatsApp
live
04
Engage

Omnichannel

Voice and chat agents across every channel, in multiple languages. Same AI, same context, same quality.

Active Channels
Voice
142
WhatsApp
1,847
Chat
326
From rule to result, no code required
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Every interaction. Visible. Controlled. Intelligent

Voice and chat. Inbound and outbound. Every customer touchpoint runs through one agentic layer — multimodal, context-aware, and fully observable in real-time.

Real-time transcriptionLive tool callsGuardrailsIdentity resolutionLGPD complianceHuman handoff with full contextAudit trail
Voice
2 min ago

I need to change my plan, I've been waiting too long for this.

I can see your current plan and usage. Let me pull up the best options for you right now.

tool call — querying CRM... done | auth: verified | confidence: 0.94
channel switch
WhatsApp
now

Hey, I was just on the phone about my plan change

Hi Maria, I see you were speaking with us about upgrading to Premium. Let me pick up right where we left off.

Same context, same profile, zero repetition
Started with voice. Continued with chat.
Live Session
MS
Maria Santos
Premium·Risk: low
Event timeline
Identity verified
CRM queried
Plan options retrieved
LGPD consent
Channel switch: Voice → WhatsApp
Context transferred
Confidence0.94
Guardrails active
Session: 4m 12s
Book a Demo

Delight your customers. Cut costs. At the same time.

Make CX your revenue and loyalty engine.

0%
Cost ReductionUp to 65% per ticket, from day one
+0pts
NPS ImprovementConsistent lift within 90 days
0%
SLA ComplianceFrom go-live, not someday
ROI Calculator

Calculate your savings

50,000
Voice 40% · Chat 60%
200
Projected savings
$370,200per month

An agent for every moment of the journey.

Build agents and apps. Orchestrate sales, collections, retention, BPO. All on the same operating system.

Support use case
Live

Support

The agent navigates complex knowledge bases and resolves issues end-to-end. Not a chatbot that deflects — a specialist that acts.

Agent BuilderKnowledge BaseLive AssistOmnichannel
Sales use case
Live

Sales

Your best closer's playbook, running 24/7. Qualification, objection handling, follow-up — across voice and chat.

Agent BuilderOutbound CadenceCRM SyncAB Testing
01

Collections

Negotiation at scale, within your rules. Natural voice, billing integrations, full guardrails.

Agent BuilderBilling IntegrationsVoice AIGuardrails
02

Retention

Best retention arguments at every churn signal. Personalized offers, risk scoring, intelligent escalation.

Data LayerAgent BuilderMini AppsCDP Enrichment
03

BPO & Processes

Workflows automated end-to-end. Credit approval, document validation, triage — adapts to legacy systems.

App BuilderRPAData LayerAudit Trail
Every vertical, a specialist agent
Infrastructure

Fast. Secure. No trade-off.

Built to evolve with the frontier. When labs ship new models, KHAL absorbs them in days. Your agents get smarter without rebuilding anything.

Speed
15 days from kickoff to production
Lightweight architecture — no heavy middleware
New model capabilities absorbed in days, not quarters
Day 1–3Discovery & data integration
Day 4–7Agent & rules configuration
Day 8–12Testing & simulations at scale
Day 13–15Go-live with monitoring
Security
LGPD, PII, PCI compliance built-in
Guardrails on every input and output
Full audit trail — every decision traceable
SOC 2 and ISO 42001 in progress
Input validation
PII masking layer
Guardrail engine
Audit logger
Compliance & speed built in
LGPD
PII Protection
PCI DSS
SOC 2
ISO 42001
15-day setup
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What's your CX costing you today?

Calculate your savings. Book a demo. See the difference.