Sales
Qualify, negotiate, and close — on time, in your voice.
From first touch to payment, the agent follows your rules, knowledge base, and offer — on every channel, with no lead left behind.
Explore the solutionAgentic systems.
For the full
customer journey.
Purpose-built AI for the full customer journey.
Wired into your operation. Built to resolve.
We are AI CX builders.
Context & Intelligence.
Live in 15 days.
Live in 15 days.
The state of the art in CX and agentic service.
Trusted by leading brands
khal ~ manifesto$For too long, companies and CX teams have been held hostage by their own software.
# that era is over
For too long, companies and CX teams have been held hostage by their own software. Forced to bend the operation to fit the tool.
That era is over.
The next generation of CX is data-driven, AI-powered and built around one thing: the freedom to run every journey the way it deserves.
# a new one has begun
Customer at the center stops being a slogan. It becomes routine.
The CX team that leads revenue, cost to serve and NPS with what customers say every day, in your market, in your operation.
01
Truly listen. Every conversation, from every channel, becomes knowledge about the customer. Not a sample, not a quarterly survey. Everything, every day.
02
Decide with the customer at the table. The week's priority comes from what the customer is living, not from what the team thinks. Data ahead of opinion.
03
Act in days, not quarters. The improvement ships tested and the team watches the needle move. A culture of action, not reports.
Those who lead this way today are the 1%. Tomorrow it is the standard. The choice is when.
REAL IMPACTCreate one-of-a-kind experiences with AI.
Create one-of-a-kind experiences with AI.
Transform results.
Develop agents and build apps that become engines of revenue and efficiency.
Cost−0%
Lower cost per handled interaction
Resolves end to end, 24/7.
from the first day of operation.
Cost / vs human
No queue, no shifts, no overtime. The ten-thousandth interaction costs the same as the first.
vs chatbot
A chatbot deflects, and the cost comes back on the next call. The agent finishes the task inside the conversation, with no transfer.
Unmatched
A reply in 5 seconds, at any hour, at any volume.
Sales
Sales conversion rate
From first contact to payment.
qualified lead → closed sale.
Sales / vs human
No lead waits until Monday. The offer rules are followed every time, and the follow-up is never forgotten.
vs chatbot
A chatbot follows a flow. The agent runs the sale, with the tools the sale calls for: plans, insurance, upgrades, financing.
Unmatched
Every sale teaches something. Every lesson lifts conversion.
NPS
Consistent gain
Service per person: history, plan, moment.
within 90 days of go-live.
NPS / vs human
The same tone of voice in every conversation. No bad days, no end of shift, no script being read out.
vs chatbot
Customers speak in their own words. Nobody gets stuck in a menu or repeats their story when they switch channels.
Unmatched
Every interaction teaches the next one. And the next one delights more.
Retention
Sustained improvement
The best argument, in every contact.
in retention and collections operations.
Retention / vs human
The best retention argument stops being a privilege of your best operator. It applies to every customer, every day.
vs chatbot
A chatbot informs. The agent negotiates, within your rules, and closes.
Unmatched
It acts on the signal, right away: the campaign fires, the customer reacts, the agent negotiates and closes.
Illustrative curves. Ranges observed across enterprise projects in production.
When sales and CX talk to each other, the whole business feels it.
Book a DemoKHAL OSThe whole journey.
The whole journey.
No starting over.
Agents, data, and systems on one thread — every conversation becomes an action, with your rules intact.
JOURNEYS THAT CONVERTFrom first contact
From first contact
to the customer who stays.
Sales, support, and retention in one context. No retelling the story. No dropping the offer.
Service and Support
Closes the job. Not just the chat.
Resolves the case end to end and only hands off to a human when your rules say so — with full context intact.
Explore the solutionSAME AI / SAME CONTEXTResolves on
Resolves on
every channel.
Your customer well served wherever they are.
Truly personalized experience.
- Voice
- Web chat
- SMS
- Messenger
- Telegram
- RCS
- App
Voice
2 min agoI need to change my plan, I've been waiting too long for this.
I can see your current plan and usage. Let me pull up the best options for you right now.
CRM checked · identity verified · current plan found
channel switch
WhatsApp
nowHey, I was just on the phone about my plan change
Hi Maria, I see you were speaking with us about upgrading to Premium. Let me pick up right where we left off.
Same context, same profile, zero repetition
Started with voice. Continued with chat.
Live Session
MS
Maria Santos
Premium·Risk: low
TIMELINE
Identity verified
CRM queried
Plan options retrieved
LGPD consent
Channel switch: Voice → WhatsApp
Context transferred
Confidence0.94
Guardrails active
Session: 4m 12sSECTORSSector use cases.
Sector use cases.
Measurable results.
Proven agentic AI use cases across these industries. Higher NPS and a more competitive cost per contact and per resolution.
SIMULATIONSimulate the
Simulate the
impact.
See how KHAL agents and apps can contribute to your company's results.
Your operation today
1,000,000
everything that comes in: bot, IVR and human, all channels
50%
% your bot or IVR holds without handing off to a human
$0.50
what you pay today per automated interaction
$4.00
full agent cost per contact: salary, payroll taxes, infrastructure
75%
% of satisfied customers in your current survey
cost to serve per month · today$2,250,000
Projection with KHAL
Cost to serve−47%from $2,250,000 to $1,192,500
Containment+30 p.p.from 50% to 80%
Satisfaction+10 p.p.from 75% to 85%
Simulation with illustrative values, projected from the ranges observed in enterprise projects in production.
Below your baseline we charge less. Above it, you pay for results that go to a human today.
Book a DemoFROM STRATEGY TO OPERATIONSFast implementation.
Fast implementation.
Proven processes.
We analyze your knowledge, rules, and conversations in detail. Your first agent in two weeks.
01Mapping01/03
Knowledge base
Articles, texts and procedures come together with the operators' tacit knowledge.
Articles+Procedures+Operators→Single base
Business rules
We map conflicts, duplications, inconsistencies and much more.
Cancellation: phone onlyconflict
Cancellation: on any channelconflict
Invoice copy: send by emailduplicate
Conversations from every channel
Calls, chats and tickets: we understand the path to resolution.
Call→Chat→Ticket→Resolved
02Analysis02/03
Contact reasons
Reliable categorization, based on real service data.
Duplicate bill
Scheduling
Cancellation
Question
Quality, satisfaction and resolution
Real identification of knowledge base and satisfaction bottlenecks. A clear view of the levers of resolution.
Quality
Satisfactionbottleneck
Resolution
Automation potential
Full discovery of the APIs, integrations and tools available, and of what it will take to reach full potential.
available todayto build
APIsIntegrationsTools
03Build03/03
Tone of voice
We tailor the agent to speak the way the brand demands and to treat each individual as they truly are: unique.
genericYour request has been processed.
in the brand's toneAll set, Ana! I've sorted it out for you.
Behavior
We build deterministic rules and agentic behaviors, as each need requires.
deterministic rule
asked for invoice copy→sends the invoice
agentic behavior
wants to cancel→understands why→negotiates and resolves
Tools
We adapt APIs and integrations so agents can use them with the lowest risk of hallucination.
API→Adapter→Agent→validated
We join the data collection: we explore your environment and find the right data. You just open the door.
Book a DemoDELIVERYHumans and agents.
Humans and agents.
One team that stays.
The service layer joins the technology — quality and efficiency in the same delivery.
Service layerTwo fronts, one team that stays
KHAL CXperts
They decide what matters.
KHAL FDEs
They make it work, tailored to your operation.
Product layerKHAL OS
Born from our research on agents. Runs on any cloud, on top of any framework. The more it runs, the more powerful it gets.
Agentsdecide and execute
AppsCRM, telephony, channels
Datamemory, rules, history
the strongest model for each operation · agnostic, open or closed, no lock-in
Claude
GPT
Gemini
Llama
Mistral
DeepSeek
Qwen
Grok
Cohere
Bedrock
Azure AI
Vertex AI
Groq
ElevenLabs
Hugging Face
NVIDIAIf a new model ships tomorrow, your system gets better, not obsolete.
INFRAFast. Secure.
Fast. Secure.
No trade-off.
Built to evolve with the frontier. When labs ship new models, KHAL absorbs them in days. Your agents get smarter without rebuilding anything.
Speed
15 days from kickoff to production
Lightweight architecture, no heavy middleware
New model capabilities absorbed in days, not quarters
Day 1–3Discovery & data integration
Day 4–7Agent & rules configuration
Day 8–12Testing & simulations at scale
Day 13–15Go-live with monitoring
Security
LGPD, PII, PCI compliance built-in
Guardrails on every input and output
Full audit trail, every decision traceable
SOC 2 and ISO 42001 in progress
Input validation
PII masking layer
Guardrail engine
Audit logger
NEXT STEP
Let's grow together.
Shall we co-create the future of CX together?
15 days
From idea to first
agent in production.